COMPLIANT COMPUTERIZED CUSTOMER CARE SYSTEM OF DEPARTMENT OF POSTS
SEVOTTAM COMPLIANT COMPUTERIZED CUSTOMER CARE SYSTEM OF DEPARTMENT OF POSTS Operating Guidelines F. No. 3-35-2009/PG Standard Operating Procedure for PG Application Page 1 of 9 Introduction: The government has redefined the role of citizens and service users as stakeholders and participants instead of customers through institutionalization of the tenets of citizen centric governance in the Sevottam model. It is a model of service delivery standards based on experiments in e-governance. Sevottam is developed by The Bureau of Indian Standards (BIS) as a benchmark for quality service delivery (IS 15700:2005) based on the assessment-improvement model developed by Department of Administrative Reforms & Public Grievances (DARPG). Though, as a pioneer, the Department of Posts had achieved IS 15700:2005 certification for the New Delhi GPO on 11th April, 2008 we remain committed to bring other Head Post Offices progressively to the IS 15700: 2005 certification level to realize the objecti...